Cancellation / Refund / Return Policy
If you are not satisfied with your purchase, you can request a return or a refund within 7 days of the sale.
A customer can request a cancellation of an order within 24 hours after placing the order with CollectorNotes. After 24 hours of placing an order, a customer must submit a return - refund request and this is only applicable to Ungraded Notes.
All orders are fulfilled with 24 and 48 hours.
Ungraded Notes Refund Policy
You can request a return and refund within 7 days of the sale. After 7 days no refund nor return will be accepted. Customer requesting needs to follow the return process:
PMG / PCGS Notes Refund Policy
PCGS or PMG Notes are not entitled to refund, as graded notes already have a premium of professional grading.
Encapsulated US and World Coins Refund Policy
Encapsulated US and World Coins are not entitled to refund, as graded coins already have a premium of professional grading.
Please contact us, if you have any issue with your purchase, we will do our best to assist you.