Return and refund Policy

Cancellation / Refund / Return Policy

If you are not satisfied with your purchase,  you can request a return or a refund within 7 days of the sale. 

Order Cancellation:

A customer can request a cancellation of an order within 24 hours after placing the order with CollectorNotes. After 24 hours of placing an order, a customer must submit a return - refund request and this is only applicable to Ungraded Notes. 

All orders are fulfilled with 24 and 48 hours.   

Ungraded Notes Refund Policy

You can request a return and refund within 7 days of the sale. After 7 days no refund nor return will be accepted. Customer requesting needs to follow the return process: 

1. Refund or Cancelation is limited only to ungraded notes and currency. Please be advised that Refunds or Cancelations are approved by customer-to-customer basis.
2. CollectorNotes will issue a return label for the customer, when he or she request a return with a refund. 
3. The customer has up 5 business days, to place the item in the mail after return label is issued. If Item (s) are not mailed after 5 business days, the return and refund will be void.  
4. Customer is responsible for proper handling of the returning note with a proper packaging making sure that the ungraded note is protected. 
5.  Once CollectorNotes has received the Note (s), it will inspect the Note (s) authenticity for any signs of degradation. If note (s) complies with proper handling, refund will be issued to customer original form of payment.  
6. Refunds can take from 2 to 5 days for the original form of payment in the US. For international customers can take up to 28 days or less depending of customer's Credit Card Refund Policy. PayPal refunds can take up to 5 days.   
7. CollectorNotes will refund the purchase amount less $15 fee for handling and restocking.

PMG / PCGS Notes Refund Policy

PCGS or PMG Notes are not entitled to refund, as graded notes already have a premium of professional grading. 

Encapsulated US and World Coins Refund Policy  

Encapsulated US and World Coins are not entitled to refund, as graded coins already have a premium of professional grading.   

Please contact us, if you have any issue with your purchase, we will do our best to assist you.